Your GP practice is open: but you will notice some differences
Along with all GP Practices in Leicester, Leicestershire and Rutland, we are delivering the covid vaccination programme. This is the biggest immunisation programme in the history of the NHS in response to one of the most serious challenges to public health the world has faced. This vital work will prevent thousands of people suffering serious illness or hospitalisation. We are proud to be involved in this essential work.
We also know that our patients continue to need our help with all the usual health care needs they have. So, although we are very busy we remain open to provide the care you need. It's important to:
Get medical help if you think you need it
Keep any appointments or procedures you have booked – unless you’re told not to go
Go to hospital if you’re advised to
However, during this busy time and with Covid still a significant threat to people’s health we ask for your ongoing co-operation and understanding to help us help you. This means:
We may have to rearrange appointments or clinics, sometimes at short notice;
To prevent the spread of coronavirus (COVID-19) there have been changes to GP appointments. But it's still important to get help from us if you need it. You can contact your GP surgery by:
Visiting our website
Using our Engage Consult Online Consultations Service
You can also order repeat prescriptions online
You will only be asked to visit the surgery if absolutely necessary. We will advise you about what to do. A phone or video call with a GP, nurse or other healthcare professional may be booked for you. We will discuss the best option with you.
Reception staff may ask you a few questions about your condition to make sure you get the right care you need. They will never make a clinical decision about whether you need see a doctor but will be able to advise you about what the alternatives are if appropriate;
Your local pharmacist can provide advice and treatments for minor ailments and conditions and without the need to book an appointment;
Often you can use self –care to meet your health needs. The best place to get accurate health information is the NHS website. The NHS website has information and advice on medical conditions and symptoms, common medicines, healthy lifestyle
Go Digital! Systm Online – Patient Online Services can offer you...
Order repeat prescriptions
See parts of your health record, including test results
Book, check or cancel appointments
Engage Consult – Online Consultations with the Surgery, Any patient of the practice can use our online consultation service from a phone, tablet or computer. You will get a same-day response during our online consultation hours and outside of these hours you will get a response on the next working day. You can contact us about a medical problem or an admin issue and your enquiry will be dealt with by the most appropriate member of the team. If you choose to consult about a medical problem, you will be asked a series of questions about your symptoms. Your answers are helpful to the GP team and you can add your own comments too.
If you have an urgent care need you can also call NHS 111 which is available 24 hours a day, 7 days a week.
If you are housebound or too unwell to get to the surgery then telephone the surgery and speak with one of our Reception team members. The Duty Doctor will contact you and advise you appropriately. It is generally much better and safer to see patients in the surgery so if at all possible, patient will be advised to come to the surgery to be seen.
Thank you very much for your continued support and please continue to follow the public health advice and stay safe during this pandemic.
Your GP Practice Team