PPG  

Get involved … Patient Participation Group (PPG) 
We have an established PPG to help us consult with patients on the facilities and provision of services. Should you wish to be a part of this panel, please come into our surgery and request details from our receptionist or please Click Here to sign up online to participate in our PPG. We meet at least 6 times per year in the surgery at 6.00pm in the evening. 

PURPOSE - 

Some form of documentation with your current address, such as a current utility bill or bank statement. 
A form of photographic ID such as a passport or driving license. 
A specimen of urine. 
Two blood pressure readings – we have a machine at the surgery for you to take your readings and attach to your registration form. 
Details of any regular/repeat medication, e.g. your repeat prescription slip, a hospital letter etc. This will be necessary before any medication can be prescribed. 

OBJECTIVES 

To consider and provide feedback on new ideas and suggestions. 
To contribute to practice decision-making and to consult on service development and provision. 
To provide feedback on patients’ needs, concerns and interests; and to challenge the practice constructively whenever necessary. 
To help the practice organize or link into voluntary groups and support groups within the community. 
To encourage patients to take greater responsibility for their own and their family’s health by supporting and promoting healthy lifestyles. 
To provide regular feedback to all patients on the activities of the PPG and its work with the practice. 
To provide meaningful engagement with the whole patient population that is as inclusive and effective a possible. 
To have the ability to raise funds as necessary. 
 
Copies of minutes of recent meetings are displayed on the practice noticeboard in the ground floor waiting area or can be downloaded here. 
 
 
No meeting was held on 2019-01-29 due to inclement weather. 

Friends and Family Test - 

To leave a review on our service please click here 

Patient Feedback 

We believe that patient feedback is an invaluable resource, which helps us meet the standard we set in our vision statement - so please do share your views with us. We endeavour to address any comments at the point of contact but should you wish to provide feedback at any other time please do contact the surgery. We also identify what patients think through other feedback tools, such as the Friends and Family Test on our website and the National Patient Survey. The information we gather is key to helping people us make improvements where necessary. 
Compliments 
 
Positive feedback provides a morale boost for hard-working NHS staff and rewards good practice. Should you wish to compliment the surgery or any particular member of staff you can do so in person, in writing, via the practice e-mail address (bushloesurgery@nhs.net) or by completing a family & friends comment card in reception. 
Complaints 
 
We recognise that there may be times when you might not be happy with the treatment you have received. We will aim to address any concerns you have when you raise them but should you remain unhappy with the practice’s response and wish to submit a complaint you can do so by writing to Mr Robert Whitehead, Practice Business Manager. For further information on how to complain please click here to view our complaints leaflet. 

Opening Hours 

Monday 
08:00 - 18:30 
Tuesday 
08.00 - 18:30 
Wednesday 
08.00 - 18:30 
Thursday 
08.00 - 18:30 
Friday 
08.00 - 18:30 
Saturday 
Closed 
Sunday 
Closed 

Contact Details 

Telephone 
0116 344 0233 
Fax 
0116 257 8021 
Prescription Line Number 
0116 257 8025 
Email 
bushloesurgery@nhs.net 
NOTE: This e-mail address is for NOT for clinical problems, please go to Engage Consult to communicate any clinical issues you wish to be viewed by a doctor, alternatively please call us, or if out of hours please call “111”. This e-mail address is for non-urgent admin and business related matters only. 
Address 
Bushloe Surgery, Two Steeples Medical Centre, Abington Close, Wigston, LE18 2EW 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
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