Any patient of the practice can use our online consultation service from a phone, tablet or computer. You will get a same-day response during our online consultation hours and outside of these hours you will get a response on the next working day.
You can contact us about a medical problem or an admin issue and your enquiry will be dealt with by the most appropriate member of the team. If you choose to consult about a medical problem, you will be asked a series of questions about your symptoms. To enable us to deal with your problem as efficiently as possible please ensure that when answering the questions and adding your own comments you provide clear details about your concerns and how you would like them to be addressed.
Once you press send, a report containing your answers is sent securely to the practice. This allows the clinician to choose the best course of action – we may phone with advice, refer to a colleague, prescribe or arrange to see you. All enquiries will be dealt with by members of the team who have access to your medical records, so you can be sure that you receive a response that is personal for you.
Patients can either use the service as a guest, in which case they will be contacted by telephone, or they can sign up for an account and access a secure online platform with 2-way messaging. If you register for a 2-way messaging account, the practice will contact you initially to verify your identity. After that you will be notified that a message has been received in your inbox and you can log in at your convenience and pick up the message.
Please note that at this stage this is a separate facility from SystmOnline and there is no link between the two yet. All Medications requests should only be made Online via your Systm1 Online account, Engage consult is provided to support all other medical issues.
Whilst the coronavirus emergency continues, doctors are only available on the telephone or via this online facility in the first instance. If a doctor feels you need to attend surgery in person, they will arrange this with you. The response or phone call may not always come from your usual doctor but we are trying to keep a service in place for all our patients during these difficult times.