What is Engage Consult?
Engage Consult is a fast and simple method of contacting us with your queries without the need to call the Practice directly. It can be accessed at anytime from anywhere on your phone, tablet or PC.
This platform helps to increase patient access, enhance our efficiency in streamlining patient queries and frees up much needed time and resources for our clinical and administrative teams.To enable us to deal with your problem as efficiently as possible please ensure that when answering questions on the platform and adding your own comments you provide clear details about your concerns and how you would like them to be addressed.
If we feel your query is too complicated to be dealt with using Engage Consult you will be re-directed to contact the Practice directly to book a telephone consultation with a clinician.
What can Engage Consult be used for?
• Sick note requests
• Simple questions regarding non-urgent medical concerns
• Non urgent minor illness problems
• Photographs of rashes or skin lesions in patients who are well in themselves
• Simple prescription queries
• Questions for non-clinical staff. e.g. to support you with referrals queries or private letter requests
When should I telephone the surgery? instead of submitting on Engage Consult?
• Urgent queries
• Booking a consultation with a GP
How to sign up to Engage Consult?
To use Engage Consult you need to create an account. This can be done using the link below.
Whilst the coronavirus emergency continues, doctors are only available on the telephone or via this online facility in the first instance. If a doctor feels you need to attend surgery in person, they will arrange this with you. The response or phone call may not always come from your usual doctor but we are trying to keep a service in place for all our patients during these difficult times.