Online Consultations 

What is Engage Consult? 
 
Engage Consult is a fast and simple method of contacting us with your queries without the need to call the Practice directly. It can be accessed at anytime from anywhere on your phone, tablet or PC.  
 
This platform helps to increase patient access, enhance our efficiency in streamlining patient queries and frees up much needed time and resources for our clinical and administrative teams.To enable us to deal with your problem as efficiently as possible please ensure that when answering questions on the platform and adding your own comments you provide clear details about your concerns and how you would like them to be addressed. 
 
If we feel your query is too complicated to be dealt with using Engage Consult you will be re-directed to contact the Practice directly to book a telephone consultation with a clinician. 
What can Engage Consult be used for? 
 
• Sick note requests 
• Simple questions regarding non-urgent medical concerns 
• Non urgent minor illness problems 
• Photographs of rashes or skin lesions in patients who are well in themselves 
• Simple prescription queries 
• Questions for non-clinical staff. e.g. to support you with referrals queries or private letter requests 
 
When should I telephone the surgery? instead of submitting on Engage Consult? 
 
• Urgent queries 
• Booking a consultation with a GP 
 
How to sign up to Engage Consult? 
 
To use Engage Consult you need to create an account. This can be done using the link below. 
 
Whilst the coronavirus emergency continues, doctors are only available on the telephone or via this online facility in the first instance. If a doctor feels you need to attend surgery in person, they will arrange this with you. The response or phone call may not always come from your usual doctor but we are trying to keep a service in place for all our patients during these difficult times. 
 
 
** Two Steeples Medical Centre Closure - Tuesday 19th October (Afternoon) ** 
 
Bushloe Surgery will be closed on Tuesday 19th October from 13:00pm, if you require urgent medical advice please contact NHS 111 online or via the telephone. The surgery will re-open on Wednesday 20th October from 08:00am. 
 
 
** Monday 19th July - Covid-19 Restrictions ** 
 
We would like to remind all our patients as from Monday 19th July our current Covid-19 guidance and measures will stay the same, as per all NHS Services. 
Patients will need to continue wearing face masks within the medical centre and follow the social distancing measures. 
Our GP’s and Nurse Practitioners will be providing telephone consultations along with Face-to-face appointments if deemed necessary after triage, please do not attend appointments if you have symptoms suggestive of Covid-19. 
The safety of our patients and staff remains our main priority and we thank you for your complete understanding and cooperation throughout the pandemic. 
 
 
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